Remote Support

Reapit clients call 0345 330 2965

Instructions

Please call Reapit Support on 0345 330 2965 (option 1). Once connected, your customer support analyst will direct you through the following steps over the phone.

Step 1

Click the download button.

Step 2

Click to run reapitsupport.exe from your browser’s download panel. You should see this in the top right of the browser window.

Step 3

If displayed, please respond to the Windows User Account Control message by clicking the Yes button.

Step 4

The first time you run the Reapit Support application you will be asked to accept the TeamViewer EULA and DPA agreements. You will need to tick the box before clicking the Continue button.

Step 4

When the Reapit Support application loads, please read the Your ID number and Password to your customer support analyst.

PLEASE NOTE

The ID and Password in the image shown are for illustration only.

There may be a short delay before the ID and Password populate in the Reapit Support application on your device.

Step 5

When the Reapit Support application loads, please read the Your ID number and Password to your customer support analyst.

PLEASE NOTE

The ID and Password in the image shown are for illustration only.

There may be a short delay before the ID and Password populate in the Reapit Support application on your device.

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